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An enquiry is the start of a conversation
Submitting a form does not purchase a service. Scope, deliverables, responsibilities, timetable and fees need to be agreed in writing before work begins.
Published starting prices are indicative. The proposal needs to set out inclusions, applicable taxes, travel and the approval process for changes. Payment, acceptance, cancellation and other contractual conditions must be provided in the actual agreement.
Confidentiality and data handling
Before sensitive material is shared, the agreement must address confidentiality, authorised sources, access, recording, providers, processing locations, retention and return or deletion.
Controller and processor roles must be assessed for each activity. Where required, a separate data-processing agreement must set out the applicable instructions, obligations and safeguards.
Deliverables and existing intellectual property
The agreement must distinguish the client’s materials, the deliverables and pre-existing software, methodology and other intellectual property. It must specify ownership and the rights or licences needed to use the outputs.
Analysing a client’s information does not make that confidential information InnovAIte intellectual property. This overview does not transfer any rights or grant access to internal systems.
Discovery and implementation are separate decisions
Discovery establishes findings and options within the agreed scope. You decide whether to proceed with implementation, use another supplier or make no change.
Indicative opportunities are not guaranteed savings. Estimates need assumptions and supporting evidence; implementation scope and any success measures belong in a separate agreement.