Value Leakage Discovery
Where is your business quietly losing money and capacity?
Costs rise, teams stay busy and output does not keep up. We follow operational and financial evidence to find where time, money, quality and capacity are being lost — then rank the changes worth making.
From £7,500 · Fixed fee after scoping
This is for you if
- Headcount and overtime are growing faster than output
- Backlogs, errors or repeat work keep consuming capacity
- Customer delays, refunds or repeat enquiries are increasing
- Revenue looks healthy but margins do not
- Work is duplicated between teams or never reaches an invoice
- Software costs and recurring commitments keep accumulating
Prefer email? hello@innovaite.co.uk
Request a scoping conversation
Tell us what you are seeing. We will reply to arrange a free, no-obligation conversation about whether Value Leakage Discovery fits.
Checking online enquiry availability. You can also contact us by email.
Email hello@innovaite.co.ukTell us what you are seeing in the business and which Discovery interests you. Please do not include confidential records or credentials.
How we handle enquiriesEvidence, gathered where the work actually happens.
Work volumes, labour concentration, overtime and capacity
Backlogs, handoffs, rework, errors and duplicated activity
Customer delays, refunds and service-level failures
Quoted, delivered and invoiced work, including cost to serve
Software spend, recurring commitments and manual work between systems
A decision-ready audit package you can act on without us.
You receive a decision-ready evidence pack, written audit report and live interactive findings presentation. Conclusions, calculations and recommendations are linked to evidence and can be challenged during the readout. Implementation remains optional.
Not for: Pre-revenue businesses, or anyone who wants a bookkeeping review — this looks at where value escapes, not at whether the books are correct.
See an illustrative finding →- 01Quantified leakage points, largest first, with the evidence for each
- 02An estimate of annualised recovery for each one
- 03Intervention options ranked by expected value, effort, dependencies and risk
- 04A short list of the changes worth making first
Six stages, with clear decision boundaries.
- 01
Measure
Establish the volumes, costs, capacity and performance signals that matter.
- 02
Trace
Follow anomalies into the workflows and functions producing them.
- 03
Investigate
Gather the operational evidence needed to explain each material loss.
- 04
Quantify
Calculate the defensible value at stake without double-counting benefits.
- 05
Prioritise
Rank opportunities by value, effort, dependency and risk.
- 06
Recommend
Present the interventions most likely to recover measurable value.
What it costs
From £7,500
Every Discovery engagement is scoped before commencement and quoted as a fixed fee.
US on-site Discovery engagements from $15,000.
Your quote sets out the agreed scope, inclusions, any applicable taxes and travel costs. Additional work needs approval before the scope changes.
- The size of the operation and how many sites or teams are in scope
- How much evidence already exists versus needs gathering
- Whether the question is one process or the whole business
- How many people need to be interviewed or observed
Your business, your data
Human-led, AI-assisted and evidence-controlled. Recording, attribution, access, providers and retention need to be agreed before evidence is shared.
- Confidential from the start. An NDA comes before commercially sensitive material. We request only evidence relevant to the agreed question.
- Clear access and retention. Interview attribution, permitted processing and return or deletion are agreed first. The findings do not expose every raw staff account or restricted source.
- A named person, an optional next step. Material findings receive human review. Your rights to the outputs are agreed in writing; implementation is a separate decision. Underlying methods and software remain proprietary.
What people ask before they commit.
Is this an audit?
It is an operational and commercial investigation, not a statutory financial audit or a check that your accounts are correct. The audit package traces where time, money and capacity are lost and sets out the evidence for each finding.
Do you need access to our accounts?
We agree access during scoping. Evidence may include workload, staffing, processing times, backlogs, quotes, invoices and recurring costs. Extracts are often sufficient instead of full system access. An NDA comes before commercially sensitive material is shared.
What if you do not find anything?
That is a real possible outcome and we say so up front. Small percentage losses can become material at sufficient volume, but we will not promise a return before the evidence supports one.
How is recovery estimated?
From your own numbers, stated as an annualised figure with the assumptions shown. Where a figure rests on an assumption rather than firm evidence, it is labelled as one so you know which findings to trust with a budget.
Will this turn into a pricing exercise?
Pricing may be one finding, alongside workflow, capacity and systems issues. We assess the effort and risks of changing prices, including customer impact; we do not assume a correction is free to implement.
How long does it take?
The delivery window depends on the operating scope, available evidence and access to the people involved. Your written proposal sets out the timeline, dependencies and fixed price before you commit.
Not quite your question?
Tell us what you are seeing.
Free scoping conversation, no obligation. If Discovery is not right for you, we will say so then rather than after an invoice.